Patient Experience
Our Patient Experience Scores Exceed National Average
Our patients always come first and are at the center of everything that we do. This is why our patient experience ratings exceed the national averages. How do we assess patient experience? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing the highest quality of care.
High Ratings Mean Highly Satisfied Patients*
Care Centered on Our Patients
Press Ganey is one of the programs we voluntarily participate in to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center, we choose to make those results available to our new and current patients.
About the Press Ganey Patient Experience Survey
Press Ganey partners with more than 55% of all the healthcare systems in the United States, supports more than 190,000 Medical Practice Providers in over 70 medical specialties and administers more than 95 million mail, phone and eSurveys a year.
When you receive a survey, you can trust your feedback will be used to improve all aspects of your clinical experience. Please take the time to complete the survey and return it. Your opinions about your care are important to us.
*Jan – Dec 2023, Source: Press Ganey Top Box Patient Experience. National Benchmark for Patient Experience and Likelihood to Recommend are 88% and 85% respectively.
“This is my second time at the facility for a colonoscopy and endoscopy. Each time the experience has been excellent from the start to finish-check-in staff, check-in nurse’s, doctors, and recovery/discharge nurses! All good!”
“All the Nurses and Tech that were in the Procedure room were nice and properly attired. They are very professional and respectful. The Anesthesiologists is very calm anf very professional and explained the medicine he used. My doctor treat me like part of his family and explained everything about my procedure and did check list for madications and my allegies. I felt calm and assured that the procedure will be short and easy without problem.”
“This was my third procedure at this facility, they were done by the same Doctor. l never have had any problems or complications. My wife, her parents, and her sister, have used this facility for their procedures.”
“When I came to your facility I had a bit of apprehensiveness about my proceeder but was put at ease by the great staff you have. I would recommend this facility to my family and friends in the future. Thank you for treating people like people! Thanks again Kevin.”